Customer Strategy Planner Full Time NEW

We bring together proprietary advertising and gaming products, audience insights, and compliance capabilities to help build a safer internet for the next generation.

Our technology is trusted by hundreds of brands and creators and enables more effective digital engagement with almost half a billion young people worldwide every month.

As we specialise in reaching under-18 audiences, we have to be as curious, fast-paced, and creative as kids and teens. At SuperAwesome, you’ll be encouraged to own your impact, make your team more awesome, and evolve like a kid as you grow into your role.

At our core is the #SAFam, a community where every voice is valued and diversity is celebrated. We prioritise individuality and foster an inclusive workplace where everyone feels they truly belong.

What you’ll do:

As part of the Customer Strategy and Analytics (CSA) team you will be responsible for supporting the wider commercial function with brainstorming innovative and data-led advertising campaigns for some of the top youth and family brands. You will partner with Sales and Account Management teams to provide end-to-end customer success, drive product adoption for SuperAwesome’s solutions, mitigate churn and solve customers challenges in line with industry trends. You will partner with other CSA team members and cross-functional teams globally, working on joint projects that strive to increase company revenue and boost operational efficiencies with a data-led approach.

In this role, you will:

• Be responsible for executing the day-to-day media planning for the assigned book of business. This includes the development and management of RFP responses, presentations, and proposal docs for clients
• You will collaborate directly with our sales and business unit teams to ensure all proposal responses are managed efficiently, accurately, and timely
• Utilizing your strong communication and multitasking skills, you will partner with internal teams to support clients and bring media campaigns to market
• Understand SuperAwesome’s products and know how they are used to solve advertisers’ problems
• Ensure the quality of all client facing documentation and content is consistent and excellent at all times
• Handle information that is highly confidential, strategic and critical in nature effectively

Who you are:

• Previous experience in digital sales support or media planning
• You have good knowledge of the adtech market.
• You enjoy writing and crafting excellent quality, client-facing content.
• You have exemplary verbal, written communication, and analytical skills.
• You are confident when handling data and using it as a foundation to create compelling recommendations.
• You are extremely detail oriented.
• You are able to manage multiple stakeholders effectively.
• You can work independently and prioritise various projects simultaneously.
• You will maintain a positive attitude in the face of a constantly changing environment
• You have the highest degree of professional ethics and integrity

Benefits

• 20 days holiday + 10 public holidays + Winter Break.
• Family Leave including 20 weeks of fully paid leave for employees who are Primary Caregivers and 8 weeks of fully paid leave for employees who are Secondary Caregivers.
• 30 day sabbatical for employees who have reached 7 years tenure.
• Medical insurance through Aetna with 100% employer contribution to employee monthly premium plus $2,000 funded HSA. Also, up to 65% employer contribution for family plans.
• Dental & Vision Plans through MetLife, fully funded for you and your family.
• 401k with Vanguard with SA Safe Harbor contribution up to 4%.