Supervisor of Crisis Intervention and Outreach Programs Full Time

Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

Job Summary

Note: The first review of applications will be May 4.

Salary Information

This is a BART Police Management Association (BPMA) represented position.

Salary: $ 11,350 (Step 1) to $ 13,171 (Step 4) / monthly

Note: The starting salary will be at Step 1.

Who May Apply

All current BART employees and qualified individuals who are not yet BART employees.

Reports To

Deputy Police Chief

Days Off

As assigned. Note: Must be willing to do shift work with varied days off and weekends.

Department

The Bureau of Progressive Policing and Community Engagement’s mission is to engage the BART Police Department in leading transparent, equitable, and innovative policing practices to improve public safety across the diverse communities in which we serve. We are committed to rebuilding trust and nurturing relationships between our communities and law enforcement through a culture of accountability, responsibility, and collaboration.

Current Assignment

The San Francisco Bay Area Rapid Transit (BART) Police Department is seeking a dynamic, mission-driven leader to serve as Supervisor of Crisis Intervention and Outreach Programs within the Bureau of Progressive Policing and Community Engagement. This is a unique opportunity to lead innovative, field-based programs at the intersection of public safety, behavioral health, and community trust.

The current assignment focuses on advancing BART’s progressive policing model through the strategic oversight of crisis intervention, homelessness outreach, and behavioral health response services across the transit system. The Supervisor will play a critical leadership role in shaping and implementing coordinated, compassionate responses to individuals experiencing mental health crises, substance use challenges, and housing instability. In this role, the Supervisor will lead multidisciplinary teams including Crisis Intervention Specialists and Transit Ambassadors while working in close partnership with sworn personnel, regional service providers, and community-based organizations.

The Most Qualified Candidates For This Position Will Have Highly Developed Competencies In The Following Areas, Which Will Be Reinforced With Related Work Experience And Will Be Clearly Articulated During The Selection Process

• Leading programs from concept through implementation, evaluation, and continuous improvement
• Driving innovation and expansion of crisis response and outreach services
• Building meaningful partnerships across behavioral health, social services, and law enforcement systems
• Turning data into insight—using analytics to guide strategy, improve services, and communicate impact
• Supervising and developing multidisciplinary teams in fast-paced, field-based environments
• Managing operations, including development of policy and training programs, staff training, and performance oversight
• Communicating effectively with diverse audiences, including executive leadership and public stakeholders
• Preferred: Licensure as an MFT, LCSW, or equivalent credential

Application & Selection Process

All applicants must apply online at www.bart.gov/jobs. Applications must be completed in full and include all requested information, including dates of employment, positions held, hours worked, and a detailed description of duties performed.

Applicants may attach a resume to provide supplemental information; however, the resume does not substitute for completing the application form in its entirety. Only information included in the application at the time of submission will be used to determine whether applicants meet the minimum qualifications for the position. All application materials must be submitted by the closing date and time listed on the job announcement. Applications received after the closing deadline will not be considered.

Applicants who require assistance with the online application process may contact the Talent Acquisition Division at (510) 464-6112 or employment@bart.gov .

The Selection Process Will Include The Following Phases

Phase 1: Minimum Qualification Screening

Note: Meeting minimum qualifications does not guarantee advancement, as additional screening criteria may be applied to identify the most ideal candidates.

Phase 2: Oral Board Interview

Phase 3: Chief’s Interview (or designee) and presentation

Phase 4: Investigative Background Check

All applications will be reviewed by the Talent Acquisition Division to determine whether applicants meet the established Minimum Qualifications (MQs). Applicants who meet the MQs may be referred to the hiring department for further evaluation as part of the selection process.

** Please note that the entire selection process may take several months to complete. **

The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as requested and/or required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include an extensive background check and successful completion of a polygraph exam. (Does not apply to current full-time BART Police Department employees unless specific job requires additional evaluations).

If selected to proceed in the background investigative phase of the process, you will be asked to provide some essential documents. The following are some of the documents you may be asked to provide naturalization/citizenship papers, birth certificates, school transcripts, proof of selective service (men only), DMV driving history documents, proof of automobile insurance, marriage or divorce certificates (if applicable), and POST certificates (if applicable).

The selection process for this position will be in accordance with the applicable collective bargaining agreement.

Examples of Duties

• Manages and supervises the operations and activities of the District’s crisis intervention and outreach program services and serves as a liaison between the District and public and private community-based organizations providing mental health, crisis intervention, and homeless and supportive housing services.
• Conducts mental health assessments and provides crisis counseling to the homeless community and individuals experiencing mental health related issues within the BART system.
• Conducts regular visits to shelters and homeless encampments to establish a relationship with the homeless community.
• Serves as a liaison for BART departments and outside agencies by assisting in planning, organizing and coordination of the BART Police Crisis Intervention Training (CIT) efforts.
• Participates in local law enforcement CIT academies and BART Police Advanced Officer Training (AOT) program; provides sensitivity training to District personnel related to behavioral health and homeless related issues.
• Represents the District on health-related policy issues and related partnerships between behavioral health and medical centers; provides resources including but not limited to supportive services, advice and/or counseling to underserved homeless community.
• Acts as a liaison between law enforcement, behavior health and medical center managers on mental health related policy issues.
• Analyzes and reports on outreach efforts through the use of reports and statistical data.
• Selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
• Uses specialized knowledge to respond to inquiries received from the general public, government entities, police department and/or other District personnel.
• Provides resources including but not limited to supportive services, advice and/or counseling to underserved homeless community.

Education

Minimum Qualifications

Bachelor’s degree in Sociology, Psychology or a closely related field from an accredited college or university.

Experience

Five (5) years of (full-time equivalent) verifiable professional experience in the social work or mental health field working with indigent populations or related experience.

Substitution

Additional professional experience as outlined above may be substituted for the education on a year-for- year basis. A college degree is preferred.

Other Requirements

• Must possess a valid California Driver’s license and have a satisfactory driving record.
• Able to work evenings and weekends as assigned.
• Positions assigned to the Police Department will be required to undergo an extensive law enforcement background check.

WORKING CONDITIONS

Environmental Conditions

Office environment; exposure to computer screens; field environment; construction site environment; exposure to heat, cold, moving vehicles, electrical energy and inclement weather conditions.

Physical Conditions

Requires maintaining physical condition necessary for walking, standing or sitting for prolonged periods of time.

Knowledge And Skills

Knowledge of:

• Principles and techniques of working with ethnically and culturally diverse individuals with psychiatric challenges and those who may be homeless and have co-occurring or complex issues.
• Methods and techniques of effective conflict resolution.
• Methods and techniques of effective communication.
• Current office procedures and practices, including the use of online computer equipment and word processing and spreadsheet applications.
• Correct English usage, including spelling, grammar, and punctuation.
• Applicable BART rules and safety regulations.

Skill/Ability In

• Intake assessment, counseling, case management, crisis intervention programs and substance abuse issues.
• Data analysis, fiscal management, organizational and administrative application of data processing, public relations and personnel administration.
• Working ability to analyze administrative and fiscal problems, prepare a variety of recommendations.
• Developing and maintaining effective working relationships with those contacted in the course of the work, including a diverse population of impoverished and alienated persons.
• Operating District vehicles and equipment, including cell phone and police radio equipment.
• Reading, interpreting and following a variety of instructions.
• Communicating effectively, both orally and in writing.
• Speaking effectively in public and providing clear, concise and understandable verbal direction and information.
• Planning, organizing, supporting, and supervising others.
• Dealing with difficult people in a customer service and community outreach setting.
• Remaining calm in emergency and/or uncomfortable situations.
• Exercising sound judgment within established guidelines.
• Detecting unusual, hazardous our emergency situations and taking appropriate actions according to specified regulations.

Equal Employment Opportunity GroupBox1

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov .

Qualified veterans may be eligible to obtain additional veteran’s credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran’s Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran’s Preference Policy and Application link at www.bart.gov/jobs .