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About Diana Health Diana Health is a high-growth network of modern women’s health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver’s seat of their own health and provides them with the information and compassionate care they need to reach their health goals.
We are an interdisciplinary team joined together by our shared commitment to transform women’s health. Come join us!
The Care Navigator is a unique role, and one of the many ways we seek to improve upon the traditional maternity care experience. You will guide patients across the entire care journey, ensuring they have the support and resources they need from before they even set foot in the office through to the postpartum period. This is a time in a woman’s life that can include emotional highs and lows and changing needs–the ideal candidate is highly empathetic with excellent problem-solving skills and the ability to manage multiple priorities in order to support a diverse group of patients.
What You’ll Do
- Additional outreach and connection to community resources for those with SDoH
- Additional outreach and check-ins to those with medical risks
- Contribute to the evolution of Diana Health’s product as we build our prenatal and postpartum care program
- Systematically collect feedback from patient interactions to contribute to continuous improvement initiatives
- Communicate regularly with clinical and administrative leaders in the practice to provide feedback on client needs and preferences
- Help to identify and implement changes as necessary
Qualifications
- Bachelor’s degree and 2+ years of relevant experience in a customer-facing role, ideally in healthcare
- Excellent communication, interpersonal, and organizational skills
- Strong computer skills; familiarity with EMRs is preferred but not required
- Knowledge of health insurance policies, including copays, coinsurances, referrals, verifications of insurance
Benefits
- Competitive compensation
- Health; dental & vision, with an HSA/FSA option
- 401(k) with employer match
- Paid Time Off
- Paid Sick Time
- Paid Parental Leave
Diana Health Culture
- Having a growth mindset and striving for continuous learning and improvement
- Positive, can do / how can I help attitude
- Empathy for our team and our clients
- Taking ownership and driving to results
- Being scrappy and resourceful
