Consumer Experience Analyst Full Time NEW

Catholic Health is one of Long Island’s finest health and human services agencies. Our health system has over 16,000 employees, six acute care hospitals, three nursing homes, a home health service, hospice and a network of physician practices across the island.

At Catholic Health, our primary focus is the way we treat and serve our communities. We work collaboratively to provide compassionate care and utilize evidence based practice to improve outcomes – to every patient, every time.

We are committed to caring for Long Island. Be a part of our team of healthcare heroes and discover why Catholic Health was named Long Island’s Top Workplace!

Job Details

The Consumer Experience Analyst plays a critical role in advancing a data-driven culture of consumer and patient experience excellence. This role is responsible for translating complex experience, operational, and clinical data into meaningful insights that inform strategy, guide performance improvement, and influence decision-making across the organization.

This individual brings strong statistical and analytical expertise, a deep commitment to data integrity, and the ability to synthesize quantitative and qualitative data into clear, compelling narratives. The Analyst serves as a key liaison between Consumer Experience, IT, and clinical partners to ensure alignment, trust, and shared understanding of data sources, definitions, and methodologies.

Duties/Responsibilities

Data Analysis & Insight Generation

• Conduct advanced statistical analyses of consumer and patient experience data (e.g., survey data, complaints/grievances, access metrics, operational and clinical datasets).
• Identify trends, correlations, and key drivers of experience performance across service lines, facilities, and populations.
• Integrate quantitative and qualitative data to surface meaningful themes, root causes, and opportunities for improvement.
• Develop and maintain experience performance indicators and dashboards aligned with organizational priorities.

Data Integrity & Governance

• Ensure the highest standards of data accuracy, consistency, and integrity.
• Investigate data anomalies, validate sources, and understand end-to-end data workflows, including collection, transformation, and reporting processes.
• Partner with IT, analytics, and clinical teams to establish and maintain shared definitions, source-of-truth alignment, and documentation of data methodologies.
• Serve as a trusted subject-matter expert on consumer experience data sources and limitations.

Visualization & Storytelling

• Create clear, compelling visualizations that translate complex data into actionable insights for diverse audiences, including executives, clinicians, and operational leaders.
• Prepare executive-level presentations, dashboards, and reports that tell a coherent story and drive accountability.
• Frame data in a way that connects performance outcomes to behaviors, processes, and improvement opportunities.

Collaboration & Influence

• Act as a liaison between IT, clinical leaders, operations, and consumer experience teams to ensure shared understanding and confidence in data.
• Support performance improvement initiatives by providing timely, relevant insights and measurement strategies.
• Proactively recommend analytic approaches to answer business and experience-related questions

Education

POSITION REQUIREMENTS AND QUALIFICATIONS:

Bachelor’s degree in Analytics, Statistics, Data Science, Public Health, Health Informatics, Economics, or a related field.

Preferred Qualifications

• Master’s degree in a related field.
• Experience working with healthcare data, including patient/consumer experience metrics (e.g., CAHPS, PX surveys, NPS, complaints/grievances).
• Working knowledge of healthcare data systems and workflows (EHRs, survey platforms, data warehouses).
• Familiarity with statistical software or programming languages (e.g., R, Python, SAS, SQL).
• Experience supporting performance improvement or quality initiatives in a healthcare environment

Skills

• Demonstrated experience conducting statistical analyses and interpreting complex datasets. Strong analytical, critical thinking, and problem-solving skills.
• High attention to detail with a strong commitment to data integrity and accuracy.
• Experience developing data visualizations and dashboards (e.g., Tableau, Power BI, or similar tools).
• Ability to communicate complex findings clearly to both technical and non-technical audiences

Experience

• 2-4 years of experience working as a data analyst required.

Salary Range

USD $90,000.00 – USD $130,000.00 /Yr.

This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies and experience. The salary range or rate listed does not include any bonuses/incentive, or other forms of compensation that may be applicable to this job and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.