Survey Project Manager Full Time NEW

Survey Project Manager Analyst Position Summary

Opportunity: Enjoy the fast, multi-faceted pace of a stable, growing firm. Specialize in the CAHPS Survey division (array of NCQA and CMS HEDIS CAHPS Survey projects) and manage a wide range of patient survey-related projects. Ensure high-quality data collection, on-schedule project implementation, and sampling per Quality Assurance Plan (QAP) and/or custom project specifications.

Manage projects from inception, including sampling plan design, project implementation timelines/Gantts, questionnaire design, data file integration and skip logic for electronic or phone surveys, scope of work development, quality control oversight, mix-mode sampling oversight, random stratified sampling, data tabulation, and preparation of survey results for the analytics team.

The role may involve some high-level results analysis and executive summary creation and/or involvement in client presentations (Zoom or Teams). Projects range from patient experience survey projects to market research and secret shopper projects as well as employee satisfaction and engagement projects. The client base is primarily healthcare and academic entities. Training is provided.

Seeking high-energy self-starter individuals who are able to focus, prioritize, and multi-task and thrive in a work-from-home environment and are able to work with other internal and external stakeholders on a team Seeking individuals with extensive market research and/or project management background and experience.

Primary Role:

• Specialize in survey project management with additional survey project responsibilities;
• A unique role that is primarily survey project management with strong organizational skills and the ability to multi-task, schedule, and prioritize while being a self-starter following training;
• Manage client survey projects (data collection-to-results tabulation); managed mixed-mode methodologies
• Manage data files provided by the client for sampling;
• Continuously monitor project status and progress in relation to completed surveys relative to the defined project goals; ensure that project goals are met accurately and with high quality;
• Update questionnaire design and skip logic based on client goals and feedback; design questionnaires in software provided;
• Program questionnaire skip logic into multiple platforms (e.g. company “OSMS” system, Survey Monkey Enterprise);
• Maintain correct outbound caller ID designations and phone numbers for phone survey projects using the VOIP phone system;
• Document and communicate project status using existing operational and/or CRM platforms and communication tools;
• Help onboard and guide the survey goals for the surveyor interviewer team and/or call center team;
• Use various tools to ensure that survey responses are “clean” (quality of scaled questions and narrative responses) and formatted for reporting platforms;
• Participate in client meetings at start-up, for progress updates, and during results presentations;
• Ensure each survey project has current project guidelines, for both surveyors and the project management team
• Manage multiple varied projects of varying duration and complexity over the course of a year; some projects are ongoing (longitudinal) while others have fixed duration, are “one-off projects”, or have annual cadence (e.g. employee surveys);
• Work with and communicate with cross-functional partners across the organization, including the quality team to update them on surveyor assignments;
• Participate in internal and/or external stakeholder meetings and/or training.
• Meet with surveyor team; interact with them frequently to build teamwork and establish and align expectations
• Respond to internal or external client feedback and requests positively and professionally with continuous status communication;
• Maintain interest in continuous learning and improvement both from a company perspective and individually;
• Act as a mentor to new hires and existing teammates.

Qualifications:

• 3 or more years of managing projects (required)
• Strong and demonstrated project management and organizational mindset with high attention to detail and ability to multi-task
• Familiarity with Monday.com CRM and Project Management tool a strong plus
• Interest in growing in the role; looking for long-term leaders
• Experience with CAHPS survey project management and/or healthcare patient experience surveys a strong plus.
• High-quality standards and strong work ethic (initiative)
• Ability to manage multiple project timelines and project phases
• Ability to assess and understand the unique needs of each client and develop and implement a scope of work that effectively meets those needs.
• Ability to handle multiple assignments, manage and meet deadlines, and prioritize workflow;
• Stable, motivated, committed, high-integrity individuals seeking long-term involvement with a growing organization
• Strong demonstrated academic performance from a quality program a strong plus
• Excellent customer service skills; positive demeanor and core values

Salary and Benefits:

Starting salary is based on a wide range of factors including relevant skills, training, experience, education, demonstrated character qualities, and references. Incentives for growth in this business line.

Salary offer commensurate with demonstrated knowledge, skills, and experience; fully remote position, flexible schedule, bonus and profit-sharing for strong performers; incentive culture where performance is rewarded with increased responsibility and compensation. 401K plan benefits with match, health insurance, profit sharing plan, and PTO (8 holidays, 10 days, carry-over PTO year-to-year).