Operations Service Specialist (UN667) Full Time NEW

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

Position Summary

Support the utility operations team with direct support for scheduling, entering customer information, documenting work and providing support for the team.

Pay Range: $23.72 per hour (Determined by the current Collective Bargaining Unit).

Reporting Relationship: Supervisor of Utility Support

Location: Pueblo, Colorado

Essential Functions

• In coordination with the Utility Construction Planning and Operations departments schedule daily work for service and operational employees and/or crews through scheduling tools.
• Monitor scheduling tools and provide support to Operations Supervisors with scheduling employees for PTO, training and appointments.
• Provide support for updating schedules per the direction of the Utility Construction Planning and Operations Supervisor.
• Support meter issue investigations, processing meter changes and equipment orders.
• Support service-related work in coordination with the Utility Construction Planning Department and the Operations Supervisors.
• Assist with expense reporting, accounts payable, processing invoices, and invoice 3rd party damage, Construction (CIAC) and technical services.
• Assist in tracking contract deposits and refunds for customer construction.
• Investigate and respond to customer account inquiries.
• Review and process customer information reports, including metering reports for correct measurement and billing.
• Receive, process, balance drawer and post customer payments.
• Utilize CIS+ customer information system and agency report to investigate and document diversions.
• Enter service orders as needed.
• Support Service Guard/Comfort Plan program.
• Interface with customers on account management and customer issues as needed by phone or walk-in.
• Contact customers regarding delinquent residential and small commercial accounts.
• Support credit and collections, payments services and BHEAP program as required.
• Audit metering reports for correct measurement, billing and accuracy of service orders and account information.
• Assist with processing, scanning, filing and maintaining operations related materials and data entry into electronic systems.
• Provide support to Supervisor regarding customer matters.
• Assist with arranging meetings and taking notes.

Additional Responsibilities

• Promote culture of safety, compliance, teamwork and continuous improvement.
• Exercise appropriate level of independent judgment on Company proprietary and confidential matters.
• Provide support to other areas of the Company as requested or assigned.
• Maintain positive working relationships with all Company employees.
• Ability to work with confidential customer information and maintain confidentiality
• Requires the ability to demonstrate good customer service and interpersonal skills.

What Is Required

• High School Diploma or equivalent
• Minimum (3) three years of related experience

What Is Desired

• Experience in a utility environment
• Requires knowledge of utility rules and regulations as required.
• Requires the ability to perform basic mathematic calculations.
• Ability to gain knowledge and understanding of electrical transmission and distribution system.
• Ability to work effectively in a fast-paced, multi-task environment as a collaborative team member.
• Independent, well-organized, self-starter and able to adapt to change.
• Ability to develop and implement work processes which contribute to increased efficiencies.
• Ability to work independently as well as in a team environment.
• Outstanding verbal and written communication skills.
• Ability to accurately resolve customer complaints in a diplomatic and professional manner.
• Ability to handle and prioritize multiple projects.
• Strong interpersonal skills; ability to professionally interface with customers and individuals across the organization.
• Excellent organizational skills.
• Skilled at data entry including the use of Word, Excel, and other computer programs.
• Ability to understand and utilize continuous improvement tools and concepts.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package! Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), critical illness, accident & group hospital insurance, pet insurance, an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check. If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team at jobs@blackhillscorp.com.

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran. If you require reasonable accommodation, please visit careers.blackhillsenergy.com for more information.