EAP Care Advocate Full Time NEW

As a leader in workplace behavioral health, we’ve proven that a company’s success is directly linked to the health and well-being of their employees.

By joining our team, you will make a difference in the lives of our clients and their communities. The meaningful work that we do includes counseling, providing work-life resources, wellness and more through our Employee Assistance Programs (EAP).

We are currently seeking an EAP Care Advocate to work remotely. This is a full-time, exempt position.

Position Summary

The Care Advocate plays a pivotal role in protecting and elevating the member and client experience. This position serves as a trusted resolution leader for complex service situations, ensuring that every member interaction reflects our commitment to care, responsiveness, and excellence. Acting as a strategic liaison between Member Services, Care Navigation, Operations (Account Management), and Executive Leadership, the Care Advocate navigates across teams to remove barriers, restore confidence, and drive meaningful outcomes. This is a high-impact, high-trust role for a professional who thrives in dynamic situations and takes pride in delivering thoughtful, complete resolutions — especially when situations require creativity, collaboration, and elevated judgment.

Key Accountabilities & Duties

• Relationship Restoration & Resolution Leadership
• Take ownership of complex member and client concerns from intake through resolution.
• Ensure members feel heard, supported, and valued throughout the process.
• Partner across departments to drive timely, thoughtful solutions.
• Maintain proactive communication with stakeholders at all levels.
• Cross-Functional Partnership
• Serve as a central connector between Member Services and Operations (Account Management).
• Navigate organizational pathways to coordinate resources and accelerate solutions.
• Build strong working relationships across teams to improve service outcomes.
• Support alignment when service expectations and operational realities intersect.
• Insight & Continuous Improvement
• Maintain a structured complaint and resolution tracking database.
• Document actions, outcomes, and lessons learned.
• Identify trends and recommend improvements that strengthen systems and prevent recurrence.
• Share insights with leadership to support strategic decisions.
• Executive-Level Communication
• Draft polished, professional communications on sensitive matters.
• Support high-visibility situations with discretion and composure.
• Provide leadership with clear summaries and resolution status updates.

Qualifications

• 5+ years of experience in healthcare navigation, EAP, client services, member advocacy, or related environments.
• Experience managing complex service situations requiring cross-functional coordination.
• Exceptional written and verbal communication skills.
• Strong organizational and documentation capabilities.
• Ability to work independently while collaborating effectively across teams.
• High emotional intelligence and professional maturity.

Company Perks

• We don’t want you to wait – Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance is available
• Self-Care is a top priority – We offer desirable work schedules and a generous amount of Paid Time Off
• Thinking about your future? – We have a 401(k) retirement program with a company match
• Of course, we know that life happens – Employee Assistance Program (EAP) benefits are available to you and your family
• …and many more!

AllOne Health is an AA/EO employer and actively seeks candidates from diverse backgrounds.