Director of Care Delivery Full Time

This leadership role sits at the center of a fast-scaling behavioral health organization focused on integrating mental health support into oncology care environments. The position is responsible for overseeing care manager teams delivering high-impact, patient-centered services within clinical settings. It combines operational leadership, people management, and data-driven performance optimization. The role requires close collaboration with clinical leaders, operations, and product teams to ensure consistent care quality and scalable delivery systems. It is both strategic and hands-on, requiring a leader who can operate comfortably across analytics, frontline execution, and team development. The environment is fast-moving, mission-driven, and built around expanding access to care for highly vulnerable patient populations.

Accountabilities

• Own end-to-end performance of behavioral health care manager teams, including engagement, productivity, clinical outcomes, utilization, and client KPIs, using data to drive accountability and continuous improvement.
• Translate the care model into scalable operational workflows, staffing frameworks, productivity standards, and performance targets to ensure consistent execution across teams and partners.
• Build and refine operational systems, quality assurance programs, and process improvements that enhance care delivery, efficiency, and patient experience.
• Lead workforce planning, budgeting alignment, and productivity modeling in partnership with finance and people teams to ensure operational and financial sustainability.
• Oversee hiring, onboarding, and development of care managers and team leads while fostering a high-performance, retention-focused team culture.
• Partner with clinical leadership and cross-functional stakeholders to ensure fidelity to care models, strong patient outcomes, and alignment with organizational goals.
• Support client-facing operational performance, ensuring reporting accuracy and maintaining strong delivery standards across partnerships.

Requirements

• 8+ years of experience in behavioral health, clinical operations, or care delivery environments, with direct leadership of care teams in virtual or hybrid models.
• Proven experience managing and scaling teams, including developing managers or lead-level staff and driving accountability for team outcomes.
• Strong operational and analytical skills, with the ability to interpret data, build performance frameworks, and translate insights into action.
• Experience working with budget management, workforce planning, and operational efficiency in a healthcare or care delivery setting.
• Background in collaborative care, integrated behavioral health, oncology, or value-based care models is strongly preferred.
• Excellent communication and leadership skills, with the ability to influence across clinical, operational, and technical stakeholders.
• Degree in counseling, social work, psychology, or a related behavioral health field preferred, or equivalent relevant experience.

Benefits

• Competitive compensation aligned with leadership responsibility and healthcare market standards.
• Comprehensive health, dental, and vision insurance coverage.
• Opportunity to work in a mission-driven organization improving cancer patient mental health outcomes.
• High-growth environment with strong career development and leadership advancement opportunities.
• Collaborative, cross-functional culture with close exposure to clinical, product, and operations teams.
• Flexibility in work arrangements depending on role and organizational needs.
• Participation in building scalable care delivery systems with real-world patient impact.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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