Remote Healthcare Call Center Representative Full Time NEW

Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Healthcare Services

Why Consider This Job Opportunity

• Salary up to $16.00 per hour
• Comprehensive medical, dental, and vision benefits available on the first day of employment
• Opportunities for career advancement within the healthcare team
• Paid time off accrued after 180 days of employment
• Flexible hours of operation to accommodate various schedules
• Work in a supportive environment focused on helping others

What To Expect (Job Responsibilities)

• Manage a steady volume of incoming calls regarding benefits, enrollment, eligibility, invoicing, claims, and related topics
• Fully explain Medicare Part D, Part C Medicare Advantage Programs, and Dual Special Need Program (DSNP)
• Actively listen to understand customers’ needs and ensure one-call resolution for their inquiries
• Navigate members’ plan benefits and review clients’ policies while complying with regulatory guidelines
• Utilize multiple client systems to provide accurate information while demonstrating proficiency in problem-solving skills

What Is Required (Qualifications)

• Minimum of 6 months customer service experience
• High school diploma, GED, or college degree
• Successful completion of a customer service assessment and typing test on a computer
• Must complete a mandatory paid training program with 100% attendance
• Successful completion of a background check required for this position

How To Stand Out (Preferred Qualifications)

• Previous experience in a call center environment
• Familiarity with Medicare programs and healthcare-related inquiries
• Strong multitasking abilities and experience with various software systems
• Excellent communication skills, both verbal and written

#HealthcareServices #CustomerService #CareerGrowth #RemoteWork #HealthBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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