Front Desk Representative Full Time NEW

Company Description

Hampton Inn by Hilton is a globally recognized hospitality brand, known for its commitment to exceptional guest experiences and high-quality service. As part of Hilton, a world leader in the hospitality industry, Hampton Inn takes pride in fostering a welcoming environment for guests and team members alike. Our properties provide comfortable accommodations and modern amenities, designed to meet the needs of travelers around the world. We believe in the value of genuine hospitality and teamwork, creating rewarding opportunities for career growth and development.

Role Description

This is a full-time on-site role for a Front Desk Representative at our Clarksville, Indiana location. The Front Desk Representative will serve as the first point of contact for guests, handling check-ins, check-outs, and reservations. Additional responsibilities include answering phone calls, addressing guest inquiries and complaints, providing information about facilities and local attractions, and ensuring seamless communication to enhance guest satisfaction. This role requires maintaining a professional and friendly demeanor while delivering exceptional customer service.

Qualifications

• Strong Phone Etiquette skills and ability to professionally handle calls
• Experience with Receptionist Duties and managing front desk operations
• Exceptional Customer Service skills, ensuring positive guest experiences
• Knowledge of handling Reservations and familiarity with relevant software is a plus
• Clear and effective Communication skills, both verbal and written
• Ability to work flexible shifts, including evenings, weekends, and holidays
• Organizational skills and the ability to multitask in a fast-paced environment
• High school diploma or equivalent; prior experience in a hospitality or customer-facing role is preferred