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Job Description:
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Job Responsibility:
- Creates a positive customer experience by ensuring accurate transactions and/or orders
- Meets customers’ needs, solves problems independently, and recognizes when to escalate to a manager
- Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience
- Builds emotional connections through meaningful and empathetic interactions with customers
- Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO)
- Offers and sells services to customers during the handover process when needed
- Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns
Requirements:
1 year sales or customer service experience preferred
What we offer:
- Generous paid time off, holiday and sick time
- WiselyPay – get earned wages up to two days early
- Paid parental leave (up to 16 weeks)
- KinderCare tuition discount
- Retirement and bonus plans
- Co-worker discount, meal deal, and referral bonus
- Pet insurance program
- Education assistance and learning programs
- Safety shoe reimbursement
- 24/7 telehealth visits
- Dental and vision plans
- Medical and Rx plans (must work min. 20 hrs/wk)
- A fun and inclusive work environment
