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Job Description:
LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that’s why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Job Responsibility:
- Ensures executional excellence & winning results in partnership with the MOD & store team
- Demonstrates commitment to exceed results through strong competency in KPI management & high accountability
- Ensures Brand is known as the leading optical provider within the community
- Operates as successful stakeholder to all leaders within the organization & local market
- Places the patient/customer 1st & delivers excellent service
- Strives to exceed expectations on all KPIs
- Conveys a commitment to providing unsurpassed Patient Service through ensuring staff performs the following Service Process steps: Address all patients/customers visual life style needs
- Make eyewear recommendations based on patients/customers’ needs
- Explain each step of the eye exam
- listen carefully to patients/customers
- Utilize available tools & visual aids to summarize & ensure patients understand each aspect of their vision, eye health, & overall well being
- Communicate effectively with patients the need for annual eye exams
- Ensure all patients are appointed in TAB for their next eye exam
- Conducts all services in accordance with protocol & accepted standards of care
- Ensures all patients receive accurate diagnosis & appropriate recommendations
- Establishes a positive Doctor/patient relationship
- Utilizes & leverages effectively all technology to deliver unsurpassed patient/customer experiences
- Ensures office systems are maintained
- Maintains State Licensure in good standing & practices to the full scope of that license, responsible for maintaining Continuing Education requirements
- Provides effective training & guidance to team members making use of Company provided programs
- Delivers clear, motivating & constructive feedback in a timely manner to all associates
- Creates a positive culture linked to the corporate culture
- identifies what motivates each individual & directs conversations & actions appropriately
- Encourages associate decision making at the level closest to the patient
- Maximizes partnerships through leadership, participation & involvement
- Takes pride in the appearance of the office
- Maintains safe working environment for all associates/patients
- Leads by example
Requirements:
- Doctor of Optometry
- Commitment to quality patient care
- Knowledge of current Optometric theory & technology
- Strong communicator & listener
- Problem solving ability
- Solid Organization skills
What we offer:
- Health care
- Retirement savings
- Paid time off/vacation
- Various employee discounts
