Customer Service Representative I (Remote SC) Full Time

Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Financial Services

Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely with occasional onsite requirements
• Supportive and collaborative work environment
• Competitive benefits program designed to meet the needs of associates
• Chance to make a positive impact on customer satisfaction
• Bilingual skills (Spanish) are a plus

What To Expect (Job Responsibilities)

• Answer inbound client calls and chats, addressing a range of inquiries from routine to complex issues
• Serve as a resource on operations, policy, and procedure information for both clients and associates
• Act as the initial point of contact for reported fraud and forgery, documenting and taking appropriate action
• Identify cross-sales opportunities and promote bank products to clients
• Maintain high client service standards throughout all activities

What Is Required (Qualifications)

• High school diploma or GED
• Minimum of 1 year of call center or customer service experience
• Strong verbal and written communication skills
• Working knowledge of PC-based software and ability to multitask in a fast-paced environment
• Strong keyboard skills and professionalism while interacting with others

How To Stand Out (Preferred Qualifications)

• Call center experience
• Bachelor’s degree
• Experience in the financial services industry
• Bilingual (Spanish) skills

#FinancialServices #CustomerService #RemoteWork #CareerGrowth #BilingualSkills

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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