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Responsibilities
At TikTok, our Global Business Solutions (advertising) team plays a crucial role in generating revenue by promoting our advertising solutions, onboarding new clients, driving effective ad campaigns, and more. As the TikTok community grows at an unprecedented speed worldwide, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real-time. This position sits within the SMB Growth team, which is a mid-market sales team that is part of the broader SMB sales organization. The focus of this team is to connect TikTok’s vibrant and growing creators and users with the brands and businesses they know and love. We are looking for a sales & customer service-centric, analytically minded, and detail-oriented Client Solutions Manager (CSM) to join our SMB Team. You will partner with a Brand Partnerships Manager on your book of business to drive revenue by identifying opportunities and leveraging data and analytics to build a consultative solution for our customers. You will be focused on client education and will be a crucial member in meeting client business objectives. In addition to supporting advertisers, CSMs are tasked with providing thoughtful feedback and recommendations to key internal stakeholders. Success in this position requires a great focus on client service, ability to thrive in a rapidly changing work environment, and provide solutions for advertisers leveraging our unique ad product suite. The most successful candidates in this role will have media experience, a high degree of intellectual curiosity, and thrive in an environment where optimal solutions involve testing and learning. This position is full-time and based out of our Austin, TX office.
Responsibilities:
– Act as a consultant to develop and grow client relationships with advertisers of all sizes
– Create media plans that deliver against client KPIs
– Monitor, analyze campaign performance and make proactive recommendations to improve results
– Project manage complex media buys with multiple stakeholders, timelines, and assets
– Support and work with Sales on pre-sale research and pitches
– Serve as an external product expert, educating clients and agencies on TikTok ad solutions and best practices.
– Manage measurement strategy and creative execution
– Collaborate with cross-functional teams to ensure successful campaign executions and troubleshoot client issues
– Collect marketplace feedback and insights to guide our advertising strategy and ad offerings
Qualifications
Minimum Qualification:
– Experience in an account management and/or client service role within digital marketing and/or advertising
– Experience managing complex client and campaign issues
– Experience analyzing campaign delivery, diagnosing and solving technical problems with product and engineering teams
– Exceptional verbal and written communication skills and ability to effectively translate technical language to non-technical stakeholders
Preferred Qualifications:
– Experience with auction-based ad networks
– Experience working directly with brand or performance advertisers, including agencies
– Experience with ad verification partners (IAS, DV, MOAT)
– Adaptability and strong problem-solving skills
– Impeccable attention to detail and highly organized
– Passion for TikTok marketing, and up for the challenge of building something from the ground up
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
