Enrollment Services Coordinator Full Time NEW

OVERVIEWnnEnrollment Services Coordinator – Employee BenefitsnRemote | Preference for PST MST time zonesnnAt Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We’re seeking a Enrollment Services Coordinator who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees.nnAbout Alera GroupnFounded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, and Wealth Services. With offices nationwide, our collaborative approach allows us to deliver national strength with local service.nnThis role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.nnWhy Alera GroupnMeaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfactionnGrowth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industriesnCollaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

• Support Benefit Advisor onboarding and track new enroller setup through internal processes
• Attend weekly meetings, document tasks, and send ‘Next Steps’ updates while monitoring completion
• Research enrollment questions by reviewing recordings, documenting outcomes, and verifying information in benefits administration systems
• Provide post‑enrollment reports and status updates for each client
• Assist with RFP completion, census collection, and carrier proposal documentation
• Create illustration spreadsheets once carrier proposals are received
• Track RFP, proposal, illustration, and presentation workflows to ensure timely completion
• Create QR codes, scheduling links, flyers, and enrollment materials for new accounts
• Assist with carrier employer applications and termination letters
• Update scheduling systems for open enrollment and new hire enrollment timelines
• Verify paper enrollment forms, enter data into enrollment platforms, and provide deduction reports
• Maintain enrollment materials and documentation in shared drives
• Monitor enroller appointment acceptance and call activity to ensure timely outreach
• Track enrollment progress and provide real‑time updates during enrollment cycles
• Support new hire enrollment weeks by coordinating schedules, verifying employee status, and communicating with store managers
• Conduct outbound calls to eligible employees to complete waivers or schedule enrollment appointments

• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and deadlines simultaneously
• Strong verbal and written communication skills
• Comfort working with spreadsheets, trackers, and multiple systems
• Ability to work independently while collaborating with a team

• Health insurance license
• Bilingual (Spanish)
• Experience with benefits administration or enrollment platforms such as Employee Navigator or Selerix

• Medical
• Dental
• Vision
• Life insurance
• Disability coverage
• 401(k)
• Generous PTO
• Professional development through Alera Group Academy (role-specific learning paths, leadership development programs, technical and compliance training, industry certifications and continuing education support, peer learning and knowledge-sharing communities)