Representative, Customer Loyalty Full Time NEW

(Specific to NY,CA,CO,WA,MD)

$24.75 – $30.25 Hourly

Brinks Texas License #C00550

About Brink’s

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

Job Summary

Brink’s, Incorporated is the premier provider of secure logistics solutions, including transportation, ATM servicing, currency processing, and other value-added services to financial institutions, retailers, and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Customer Loyalty Representative. The Customer Loyalty Representative is responsible for reducing customer churn and protecting recurring revenue by identifying at-risk customers, understanding drivers of dissatisfaction, and executing retention strategies that improve renewal and expansion outcomes. The position partners cross-functionally with Sales, Customer Experience, and Revenue Management to analyze churn trends, design and run targeted interventions (e.g., save offers, lifecycle programs, proactive outreach, and adoption enablement), and improve customer experience across the full journey. Success is measured through improved retention metrics and reduce cancellations. The role will report directly to the Customer Loyalty Manager.

Pay: $49,000- $61,000

Location: Work from Home US

Position Responsibilities

• Support Business teams with customers who are at risk of churning with Brinks.
• Drive results through calls and activities retain customers.
• Utilize strategies to monitor and guide customer activity.
• Motivated to develop skills and build solid customer relationships at all levels with their accounts.
• Save customers through proactive and reactive approaches.
• Take ownership of high- priority customer issues that exceed frontline support capabilities.
• Execute Corporate Pricing Initiatives.
• Understand customer needs and provide solutions to deliver fair customer outcomes.
• Working with internal departments to ensure the customer does not leave Brink’s
• Perform other duties as assigned or necessary.
• Sales Skills, Leadership skills, Organizational skills, Internal Navigation, training experience, Negotiating skills.

Minimum Qualifications

• 3 years of combined customer service and sales experience
• Minimum of 3 years’ experience working directly with customers or sales
• Minimum of 3 years working with Microsoft Office products

Preferred Qualifications

• Experience in banking- or transportation-related sales/customer service.
• Knowledge of decision-making process and workflow of financial institutions and commercial/retail markets with a small to mid-sized market focus
• Successful experience in decision-making positions in a company that falls within targeted markets.
• Demonstrated negotiation, customer service, planning, and presentation skills.
• Advanced communication skills, both written and verbal
• Bachelor’s or advanced degree in Sales, Marketing, or Business

Professional Skills

• Ability to articulate competitive differentiation.
• Excellent interpersonal and communication skills
• Excellent organizational skills
• Strong consultative, analytical, and problem-solving skills
• Ability to effectively handle multiple projects and tasks simultaneously.

Suppose you have the background and integrity we require and are looking for a challenging opportunity. In that case, we hope you will consider employment with Brink’s U.S. We provide a competitive salary and medical, dental, vision, and life insurance plans. In addition, we offer a 401(k) plan with a company match. If you are interested and meet the requirements for this position, please apply.

What’s Next?

Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.

Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.