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Job Description:
The Field Service Technician II will perform functions related to product readiness for patient utilization on a wide range of rental and customer owned medical products. This is where we transform healthcare together by cleaning, disinfecting, operational function checks, and minor repairs of Baxter and non-Baxter products. Explore a Day in the Life of a Field Service Technician and learn more about Field Service Careers here (opens in new window). Every repair, every delivery, and every call makes a real impact. In addition to the repair work, the FSTII is also responsible for performing the same responsibilities as a FST II related to product readiness for patient utilization on a wide range of rental and customer owned medical products. This position requires operating a fleet vehicle in a safe manner as well as direct customer contact. Additionally, will provide 24/7 delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner. Our commitment to our mission means we are there when patients and healthcare professionals need us, during the critical moments that matter most! Your team: The field service team works within hospital and service setting environments to repair medical devices.
Job Responsibility:
- Performs electronic, hydraulic and pneumatic systems troubleshooting and repair of assigned products
- Ability to troubleshoot devices and repair any malfunctioning components
- Ability to use the appropriate tools in making required adjustments and repairs
- Ability to provide on-call coverage, up to 24/7 basis including weekends and holidays, which may require customer account visits
- Ability to load, unload, and remove medical products, weighing up to 1680 pounds
- Generate service revenue and complete activities required under service contract
- Safely operate box truck vehicle or company car ranging in size from a cargo van up to a 26,000 pound truck
Requirements:
- Must be at least 21 years of age
- High school diploma or GED
- Valid driver’s license and driving record
- Basic mathematical skills – addition, subtraction, multiplication, and division
- Technical or Trade School training
- DOT physical card (assistance is provided)
- Experience with FDA regulated products
- Experience in customer service
- Must wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing. All equipment is provided
- Frequently works in environments were biohazards could be present. i.e. Hospitals, Service Centers, and Depots
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time
Nice to have:
- Technical or Trade School training
- DOT physical card (assistance is provided)
- Experience with FDA regulated products
- Experience in customer service
What we offer:
- medical and dental coverage that start on day one
- insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
- Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
- 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
- Flexible Spending Accounts
- educational assistance programs
- time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service
- family and medical leaves of absence
- paid parental leave
- commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- childcare benefits
