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Job Responsibility:
- Learn and follow standards and cultural standards so that we expertly serve guests by providing exceptional knowledge of hotel products and services
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
- Learn to manage and execute components of Rooms Division operation, learn and exhibit Four Seasons Leadership Behaviours
- Work harmoniously and professionally with co-workers and supervisors
- maintain discretion and confidentiality, including matters relating to guests, staff, and the company
- Understand Four Seasons’ style, practices, culture, terminology, and general philosophy
- Use these principles as guideline for behavior
- Attend, participate in and occasionally lead required meetings or training events and perform other tasks as requested by management
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in the employee handbook
Requirements:
- 1-2 years’ experience in hotel environment with a passion for the industry
- Strong computer skills
- flexible schedule, ability to work morning, afternoon, or evening shifts, weekends, and holidays
- Must be fluent in English
- possess legal work authorization in the United States
What we offer:
- Medical, dental, and vision insurance
- Paid Time Off and Holiday Pay
- 401k participation with company matching program
- Complimentary stays at Four Seasons worldwide, subject to availability
- Discounted RTD Flex Pass
- Free shift meal prepared by the culinary team
- Complimentary dry cleaning of employee uniforms
