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HR Service Center Representative
Location
Framingham, MA
Onsite Flexibility
Remote
Contract Details
Position Type: Contract
Start: May 26th
Pay Rate: $22.00 / Hour (USD)
Shift / Schedule: 12:00 PM – 8:00 PM EST
Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Job Summary
The HR Service Representative serves as a primary resource for the Distribution and Fulfillment Centers at all levels contacting HRXPRESS. They will provide information regarding Company specific HR policies and/or procedures, while complying with company, State, and Federal guidelines. Inquiries and processing include, but are not limited to, time off needed for medical or personal reasons, pay during a leave including coordination with state disability and family leave, and potential job protection. This role will develop a working knowledge of HR policies and procedures through administrative processing and responding to inquiries, which are documented in the case management system.
Key Responsibilities
- Respond to inquiries including, but not limited to, HR policies and procedures, and leaves of absence through multiple modes of contacts (phones, emails, dashboard reports)
- Document summary details of calls and processing in case management system (Service Now)
- Comply with all company, state, city, and federal regulations including FMLA, state disability, family leave, ERISA and legislative Sick Policies
- Utilize policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services
- Perform accurate and timely administration of leave of absences, using dashboard reports to capture workload
- Cross-train to support business needs
- Perform special projects as assigned
Required Skills
- High School Diploma or equivalent experience
- Ability to multi-task and work in a fast-paced environment
- Strong communication, organizational and interpersonal skills
- Exceptional customer service and follow-through skills
- Ability to maintain confidentiality and apply privacy requirements
- Proficient in Microsoft Office (specifically Excel, Word, and Outlook)
- Knowledge of HR policies, procedures, and systems
- Experience working on a team, and remaining flexible
- Knowledge retention and recall
- Self-sufficient utilization of resources
- Ability to work under pressure
Preferred Skills
- Bachelor’s degree
- 1-2 years of related experience
Education Requirements
- High School Diploma or equivalent
Benefits
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
About the Client
A Fortune 500 company and the leading off-price apparel and home fashion retailer in the U.S. and worldwide. With over 4,500 stores in nine countries and four e-commerce sites, the company offers various products at unbeatable prices. The company is committed to creating an inclusive workplace and being a responsible corporate citizen.
About GTT
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
Job Number
26-04544
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