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About the Company
The organization is a leading national provider of telemedicine technology and solutions to hospitals and health systems. Its technology platform enables life-saving patient care through telemedicine and supports healthcare organizations in building telemedicine programs across various clinical specialties. The company’s solutions aim to improve clinical care, patient outcomes, and organizational health. It is the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval and has maintained this accreditation consistently.
About the Role
The Clinical Support Coordinator role is critical to supporting the organization’s telemedicine mission. This full-time, remote position on the 2nd shift involves managing requests from client hospitals and physicians within a fast-paced, 24/7 virtual hospital environment. The coordinator ensures timely communication, supports consult preparation and dispatch, and provides technical and operational assistance to maintain efficient patient care delivery.
Responsibilities
- Communicate effectively with hospital clinical staff and physicians to ensure timely patient care
- Answer incoming calls to the consult center and accurately record patient information
- Coordinate with clinical specialists to ensure efficient results, including managing paperwork, image uploads, video conferencing setup, and connection testing
- Handle inbound and outbound calls courteously and professionally
- Provide Tier 1 technical support to hospitals and physicians; facilitate handoff to Tier 2 IT support as needed
- Report any service level agreement failures, goal issues, or conflicts to supervisors promptly
- Perform tasks without established procedures when necessary
- Complete other assigned duties as required
Requirements
- High School Diploma, GED, or equivalent certification
- Minimum one year of experience in a call center, healthcare, or IT environment
- Strong written and oral communication skills and ability to work across departments
- Proficiency with Microsoft Office and communication/collaboration tools on various systems
- Ability to learn new software and systems quickly
- Excellent phone and customer service skills with high attention to detail
- Flexibility and adaptability in a fast-paced environment
- Ability to excel in a remote work setting within a high-growth organization
Compensation
The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.
Benefits & Perks
- Remote work
- Health insurance including medical, dental, and vision
- Health Savings Account (HSA)
- Flexible spending accounts (FSA) for medical and dependent care
- Employer-paid life and AD&D insurance (supplemental coverage available)
- Paid time off, wellness days, and paid holidays
Equal Opportunity Statement
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
