Compensation Technician LE Payroll Full Time

The Bureau of the Comptroller and Global Financial Services (CGFS), Global Compensation provides compensation services to U.S. Foreign Service employees, Department of State Civil Service employees and Locally Employed (LE) staff. We provide both American and LE Staff payroll services for U.S. Agencies Overseas and Annuity services for Foreign Service Retirees. We are located in Charleston, South Carolina and Bangkok, Thailand where we manage one of the most complex compensation environments in the world, providing compensation services in 180 countries and 140 currencies. Our services include time and attendance, payroll, annuity payments, customer support, withholding, benefits, record keeping and reporting for our employees working domestically and overseas at our Embassies and Missions.

The U.S. Department of State (DoS), The Bureau of the Comptroller and Global Financial Services, Charleston, Resource Management (RM) Bureau of the Department of State (DoS) in Charleston, South Carolina has a requirement for a Compensation Technician to perform compensation support in the office of Locally Employed Payroll. LE Payroll services employees through 180 separate local compensation plans representing labor and employment laws and regulations of the host countries where we operate and applicable U.S. and Department of State laws, regulations, and policy. LE’s primary goal is to provide world-class compensation services to our Locally Employed Staff customers.

Job Responsibilities

• Primary responsibilities are T&A reporting, pay calculation, individual leave accounts, allotments of pay, and other individual pay matters for those paid under local compensation plans at serviced-posts. Specific Duties include, but are not limited to the following:
• Supports and promotes the CGFS quality policy and establishes, maintains and updates required QMS records for all assigned posts (e.g., country specifics).
• Demonstrates a comprehension of all applicable metrics and their performance measures and status.
• Participates in the development of QWI, forms, and reference documents within the LE QMS.
• Adheres to LE policies to ensure that only current and approved QWIs are utilized to conduct LE Payroll functional activities and ensures that nonconformities do not occur in employee’s area of responsibility
• Proactive in continuously monitoring, developing, documenting, and implementing continuous improvements.
• Establish and maintain master payroll records for individual employees in assigned countries in both the Locally Employed Payroll system and the LE Payroll document imaging system (DIS) according to established policies and timetables.
• In accordance with (IAW) Directorate policies, receives information on employees by various means, verifies authenticity and conformance with local compensation plan guidelines and office functional procedures, performs all necessary calculations, adjusts and verifies system acceptance through payroll projections.
• Ensure effective and timely customer service as well as facilitate vigilant internal controls, each pay period, all documents, actions, and adjustments received by the second Tuesday of the current pay period should be successfully processed in both payroll systems IAW Directorate policies.
• Timely processing (for LE payroll system and DIS) in the proper sequence is essential to the control and integrity of the payroll cycle.
• Fully utilize the system acceptance process for every applicable transaction.
• Track incoming Time and Attendance (T&A) for assigned posts and ensures the proper files are successfully monitored, transmitted, uploaded, and processed in the Locally Employed Payroll system according to established timelines and requirements.
• Audit, correct, and maintain report documentation for (T&A) files for assigned posts. Execute audits and correction tasks using IAW established timelines and requirements.
• Contacts posts to resolve timeliness and/or content issues regarding missing, late, or inaccurate (T&A) submissions. In these cases, success and extent of resolution is determined by requirements IAW Directorate policies.
• Required to learn, understand, and operate all Locally Employed Payroll systems, functional procedures, and Directorate policies. Takes initiative to investigate and comprehend post compensation and leave plans and research plans to resolve concerns.
• Accurately and timely calculate and process severance and termination/final payments in accordance with post compensation plans and Directorate policies.
• Main point of contact with the post payroll and personnel liaison(s) to resolve Locally Employed employee pay/personnel issues. Timely and completely resolve and respond to internal and external inquiries concerning payroll issues. Resolutions are prompt, courteous, and complete IAW with Directorate policies.

Skills

Requested skills:

• Must possess superior multi-tasking, customer service, analytical, organizational, oral and written communication skills.
• Requires experience with computer-based applications including word-processing, spreadsheets, and database management systems. MS Excel and MS Word experience at an intermediate level is required.
• Must have payroll and/or financial experience working in high volume work environments
• Requires a strong attention to detail and analytical problem-solving skills

Our Most Successful Employees In This Position Demonstrate

• Critical thinking and creative solutioning
• Improving/enhancing processes & procedures

Qualifications

Minimum Requirements:

• Provides business process analysis, systems analysis and system support services requiring knowledge and experience with the automated systems that support financial services, overseas and domestic, or in-depth functional knowledge of financial operations that provides a basis for analyzing business processes, information flows and relationships to the supporting automated systems. This analysis supports the organization in resolving production system issues, identifying system gaps, assessing the impact of proposed changes to existing automated systems, documenting system requirements for proposed enhancements, assisting implementation of new and modified systems, supporting system users in the area of help desk support, training and other activities requiring an in-depth understanding of the function and/or the automated systems that support the function. The analysis also supports the design of new workflows, new procedures and new or revised automated systems. This analysis also supports the continuous improvement in reconciliation of general ledger accounts with Treasury and the production of cyclic financial statements through the identification of transaction errors, causes and corrective actions – either through system modifications or user training.
• Relevant professional experience supporting the design, development, analysis, testing, or implementation of systems similar in size, complexity, and scope to the DoS systems: experience with development and testing methodologies in a systems environment; experience managing development and or maintenance efforts; and experience performing technical tasks and analysis. The Department prefers candidates that have experience with some of the systems and technical environments supporting DoS, performing help desk support for large, complex financial system implementations and knowledge of Federal accounting/financial management policies, practices, operations, and procedures. Experience in supporting the development/implementation of large, complex financial management systems is preferred.

Work Schedule

The employee will work an 8-hour shift between the hours of 6:15 am to 6:00 pm with a non-compensated lunch (See your Project Manager for work schedule and department policies). Additional hours may be required and must be authorized by your Project Manager and DoS Management. This is an on-site position