Computer Support Analyst II Full Time

Information, Please See

https://illinoisjoblink.illinois.gov/jobs/13449752

## Essential Functions

• Under administrative direction, serves as a Computer Support Analyst

II for the Department of Innovation & Technology (DoIT) performing

complex professional and advisory client services functions,

including coordinating and conducting complex software distribution

application development for Microsoft networks, onsite user provided

facilities, and assigned agencies.

• Performs configuration, testing, implementation, documentation, and

maintenance of desktop/laptop Microsoft Operating Systems and MAC

Operating Systems, Microsoft Office client software products and

various software and supported applications.

• Provides both on site and remote end user support for all desktop

related issues by resolving user questions/problems including

Microsoft 365 Apps for enterprise, Anti-Virus software, and any

other agency developed and supported products.

• Serves as a project coordinator for full-range major/complex

projects, very large end-user hardware, software, and application

deployments, including installations across multiple agencies and

locations while independently planning, developing, and implementing

techniques for gathering and interpreting data.

• Conducts formal training of subordinates and fellow team members on

concepts and how to use technical troubleshooting tools, such as

Intimidator, PowerShell, BeyondTrust, System Center Configuration

Manager (SCCM), Active Directory (AD), and current ticketing systems

utilized by the state.

• Keeps abreast of new developments in the information technology

field by continuing education through online training platforms,

meetings, training sessions, seminars, and conferences to increase

familiarity with and remain current on products, vendors,

techniques, and procedures.

• Performs other duties as required or assigned which are reasonably

within the scope of duties enumerated above.

## Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to

completion of four (4) years of college with course work in computer

science or directly related fields.

• Requires three (3) years of professional experience in Client

Services or a related Information Technology field.