Customer Service Representative (CSR) Full Time

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life’s essentials – and creates lasting value for its colleagues, customers, and other stakeholders.

Learn more about the company’s Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.

Our Vision

Being the customer service company in the world.

Our Purpose

Creating packaging solutions for life’s essentials.

Job Requisition #:

033646 Customer Service Representative (CSR) (Open)

Job Description

Summary: Deliver legendary customer service to by managing inquiries, orders, and issue resolutions for customers. Act as the primary liaison between customers and internal teams to ensure accurate, timely, and efficient service aligned with Greif’s standards and the ‘Greif Way.’

This position is onsite Monday – Friday, 6:00 AM-2:00 PM

Key Responsibilities

Customer Interaction

• Respond to customer inquiries via phone, email, and other channels.
• Provide accurate information on products, pricing, shipping, and order status.
• Proactively communicate updates on complaints, adjustments, and delivery timelines.

Order Management

• Enter and manage customer purchase orders following order acceptance procedures.
• Monitor order flow and coordinate with production and logistics teams to ensure timely delivery.

Issue Resolution

• Resolve initial customer problems; escalate complex issues per Greif policies.
• Collaborate with quality, production, and sales teams to address complaints effectively.

Data & Records

• Maintain accurate customer records, including inquiries, comments, and complaints.
• Maintain master data for customers and product setup and changes

Continuous Improvement

• Participate in process improvement initiatives and training programs.
• Support onboarding of new team members and share best practices.

Safety & Compliance

• Adhere to Greif’s safety culture and operational guidelines.

Experience/Education Required

• Previous experience in customer service or order management roles.
• Ability to learn products and processes quickly.
• Strong problem-solving skills in a customer-facing environment.
• High school diploma required; bachelor’s degree preferred.

Skills

• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office; familiarity with ERP systems preferred.
• Ability to manage multiple priorities in a fast-paced environment.

At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.

Compensation Range

The pay range for this position is $22.07 – $37.55. Typically, a competitive wage for new hires will fall between $28.00 to $30.00. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.

Benefits Statement

Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.

Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us – Greif.

EEO Statement

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.

For more information read Greif’s Equal Opportunity Policy.