Customer Care Reorder Representative I Full Time

#. About Our Client:

The organization is a leading provider in the Complex Rehabilitation Technology industry, delivering medically necessary mobility products and services. It supports thousands of people with disabilities by offering customized solutions, including manual and powered wheelchairs and disposable medical supplies. The organization aims to improve the lives of people with disabilities by enabling active participation in daily life. Its leadership in the industry is supported by a diverse workforce and a commitment to an inclusive work environment based on open dialogue and ongoing action.

2. About the Opportunity:

The Customer Care Reorder Representative I plays a key role in delivering professional and efficient customer service focused on processing medical supply reorders accurately and promptly. This position ensures customer needs are met by managing reorder workflows and facilitating clear communication between customers and relevant parties. The role directly contributes to maintaining positive customer experiences and operational efficiency within the organization.

3. Responsibilities:

• Process assigned reorder business including insurance verifications and customer information updates

• Ensure Certificates of Medical Necessity (CMNs) are valid and authorizations are obtained before shipping

• Respond to customer inquiries via email and triage as needed

• Communicate insurance coverage, deductibles, and financial responsibilities to customers

• Coordinate with customers, third-party payers, distributors, and case managers to complete orders

• Collect and process payments for out-of-pocket costs prior to shipment

• Create purchase orders for distributors

• Uphold integrity, compliance, and organizational values in all tasks

• Maintain confidentiality and comply with policies and federal regulations

• Deliver excellent customer service and resolve concerns effectively

• Perform additional duties as required based on organizational needs

4. Requirements:

• High School diploma or GED

• Minimum one year of experience in insurance eligibility verification

• Minimum one year of experience calculating deductibles and coinsurance for primary and secondary policies

• Knowledge of Medicaid, Medicare, and private insurance programs

5. Pay Range and Compensation Package:

• The pay range for this position is $18.00 to $22.00 per hour. Offers are based on individual skills, qualifications, experience, and location.

6. Benefits & Perks:

• Medical, dental, and vision insurance

• Short-term and long-term disability coverage

• 401(k) retirement plan

• Life insurance

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.