Teller / CSR Full Time NEW

Provide service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the bank.

ESSENTIAL DUTIES:

•     Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.

•     Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.

•     Process savings withdrawals.

•     Cash checks: verify endorsement, receive proper identification, and ensure validity.

•     Identify counterfeit currency and fraud.

•     Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.

•     Cross-sell bank products and services.

•     Refer customers to the proper department for issues that cannot be resolved at the teller line.

•     Count and roll loose coins.

•     Issue personal money orders.

•     Accept loan payments: verify payment amount and issue receipts.

•     Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.

•     Ensure teller station is properly supplied.

•     Follow procedures for removing accounts for dormancy.

•     Balance drawer throughout the day.

•     Process cash advances, redeem U.S. Savings Bonds.

•     Maintain appropriate currency logs.

•     Follow all bank policies and procedures.

BACK-UP DUTIES:

·        Greets and directs customers.

·        Explains various services available and assists customers in selecting these services.

·        Opens various types of new accounts; verifies and processes changes to existing accounts.

·        Processes customer check orders. Prepares letters to customers.

·        Helps customers to balance checking accounts.

·        Performs a variety of other tasks, such as filing, copying, and ordering credit reports.

·        Opens or closes safety deposit boxes; assists with inventory of deceased customers’ boxes. 

·        Maintains confidentiality of customer accounts.

·         Performs other task requested by supervisor as they relate to the Bank and it functions.

·        Also may provide notary public services.

KNOWLEDGE, SKILLS AND ABILITIES:

•     Excellent customer service skills

•     The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.

•     Mathematical skills

•     In-depth knowledge of all bank deposit products and policies

•     Basic knowledge of bank loan, trust, and investment center products

•     Ability to work in a fast-paced environment

•     Ability to work well under pressure

•     Ability to cross sell- in store branches

•     High degree of accuracy

•     Strong communication skills

•     Organizational skills

•     Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leac-Biley Act, Regulation E and roles and responsibilities relating to each act.

TRAINING AND EXPERIENCE:

• High school diploma or GED required

• Cash handling or sales experience preferred.

• • Prior Customer Service experience.