HJ Merchandising Operations Coordinator Full Time

YOUR MISSION

The person will oversee the daily operational merchandising functions of the High End department. Responsible for processing stock requests from the local retail network as well as international markets, following network allocations from logistics platform and stock rebalancing, organizing transfers for local and international event assortments. Through exceptional business operations knowledge, this position will support the High End merchandising strategy ensuring processes are streamlined and efficient. This position is in New York and reports to the High Jewelry Merchandising Manager.

Main accountabilities/objective of the position

Key Responsibilities

• Key User for My High End Request tool approving daily product requests from boutiques and determining if the request is valid and the appropriate reference to send. Offers substitute selection based on excellent knowledge of product.
• Communicates daily with all BOH operational teams in the Americas to ensure timely shipments.
• Updates boutique product assortments as instructed by merchandising manager.
• Follows up after viewing requests and stock balances assortments in each boutique.
• Processes international product transfer requests and negotiates product exchanges.
• Responsible for updating and organizing multiple department sales and stock analysis reporting files on Microsoft excel.
• Processes daily operational needs for the HJ business such as certificates and packaging requests.
• Follows Celebrity and PR product requests and initiates transfers
• Nature of job impact.

Network Merchandising

• Processes product allocations for new production received from international ensuring optimal delivery lead times with warehouse logistics and supply chain departments with SAP tool.
• Reviews pre-defined assortment quantities and product mix for defined boutiques in the HJ network ensuring the high end strategy is implemented.
• Liaison between HJ team and boutique teams related to product requests, certificates, and packaging.
• Key user and main point of contact with international MyHER team.
• Responsible for responding to boutiques questions as a key operational contact for them (product availability, deliveries, etc).
• Updates FJ wish list requests with Anaplan tool.

Event Support

• Update product assortment in Plaza Event.
• Responsible for communication between logistics’ teams and High End team to ensure on time product delivery and transfers for event.
• Supports systematic product movement during an event. Proficient SAP user.
• Key HJ team member on site or remotely providing stock and operational support during HJ events by conducting inventory counts, processing SAP transfers, organizing vaults by category and ensuring all product information is accurately reflected in the digital tools.
• Liase with boutique operational teams to ensure on time transfers and meet deadlines post event.

Reporting and Digital Tools

• Daily updates to Master Stock File and other stock tracking files.
• Monthly updates of Master Sales File.
• Manage daily product requests and reservations in HE business tools (ie. Plaza, MyHER, SAP).
• Special Projects
• Support virtual studio requests from the network.
• Support stock card or certificate project.
• Support other special projects as needed.

Qualifications

• Bachelor’s Degree Required.
• 1-2 years of experience.
• Experience related to Operations, Planning, Merchandising, Logistics, Supply Chain.
• High End product experience a plus and knowledge of basic jewelry terms.
• Strong organizational skills with the ability to multi-task.
• Flexible and adaptable to changing priorities; proactive approach to completing tasks quickly and efficiently.
• Strong interpersonal skills to foster collaboration between multiple stakeholders.
• Detail oriented and client centric.
• Knowledge of French language is a plus.
• Proficient in Microsoft Excel, SAP, PowerBI.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected salary range: $30.00 to $34.00 per hour.

At Richemont, We Craft the Future!