Senior Manager, One-on-One Advising Full Time NEW

Senior Manager, One-on-One Advising

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

The Senior Manager of One-on-One Advising is a key driver of Kaplan Advising’s growth, responsible for converting prospective families into enrolled programs, ensuring they are matched with the right admissions consulting services, and proactively sourcing qualified leads. This role combines consultative sales with targeted outreach to maximize revenue, expand the pipeline of engaged families, and strengthen Kaplan’s position as a leader in educational advising.

Primary Responsibilities

• Conduct family consultations to understand educational goals, evaluate student profiles, and recommend tailored admissions consulting programs in order to drive enrollment and revenue growth.
• Convert prospective families into enrolled programs by delivering compelling program presentations, addressing questions, and guiding decision-making to meet and exceed enrollment targets.
• Source and qualify new leads through proactive outreach, referrals, and partnerships to expand the pipeline of prospective families and strengthen long-term business growth.
• Manage the consultation pipeline by scheduling, tracking, and following up with families to ensure consistent conversion rates and optimized sales performance.
• Maintain accurate records in CRM systems to track family interactions, progress, and outcomes, ensuring visibility into performance metrics and supporting data-driven decision-making.
• Collaborate with marketing and outreach teams to provide feedback on lead quality, campaign effectiveness, and market trends, ensuring continuous improvement in family acquisition strategies.
• Deliver limited direct admissions consulting to a small portfolio of families, providing strategic guidance on applications and timelines to demonstrate advising expertise and maintain service excellence.
• Monitor performance metrics such as conversion rates, consultation volumes, and revenue contribution to evaluate progress against goals and implement adjustments as needed.
• Provide insights and reporting to leadership on sales performance, lead generation, and family engagement trends to inform business strategy and operational priorities.
• Uphold Kaplan’s standards of professionalism and integrity by maintaining a student- and family-focused approach that ensures trust, satisfaction, and long-term brand credibility.

Minimum Qualifications

• Bachelors in Business, Education, Marketing and/or related field. Master’s Degree preferred.
• 4+ years of experience in a senior sales, advising, or enrollment management role within the education or related professional services sector.
• Proven ability to design and execute consultative sales strategies that drive measurable revenue growth
• Experience sourcing and qualifying leads within a high-touch service environment
• Strong analytical skills with working knowledge of data analysis, CRM platforms, and performance metrics
• Exceptional communication and interpersonal skills, with the ability to build trust and influence decision-making among families
• Entrepreneurial mindset with demonstrated ability to operate in a fast-paced, results-oriented environment
• Strong leadership skills with the ability to balance individual contribution and organizational impact
• Understanding of K12 and College Admissions Markets a plus.

Beyond Base Salary, Our Comprehensive Total Rewards Package Includes

• Remote work provides a flexible work/life balance
• Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
• Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
• Comprehensive health benefits new hire eligibility starts on day 1 of employment
• Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities

We are committed to providing a supportive and rewarding work environment where every employee can thrive. You can learn more about our full benefits package and total rewards philosophy here.

At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards.

For full-time positions, Kaplan has three Salary Grades. This position is Salary Grade B: $64,819 to $162,047. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate’s qualifications, relevant experience, education, skills, and market data. We are an equal opportunity employer and comply with all applicable federal and state wage laws.

Location

Remote/Nationwide, USA

Additional Locations

Employee Type

Employee

Job Functional Area

Business Development

Business Unit

00074 Kaplan Pre-College

Diversity & Inclusion Statement

Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.

Kaplan is a drug-free workplace and complies with applicable laws.