Business Analyst 1 Full Time NEW

The main function is to maintain order management, order allocation and fulfillment, Back Order, communication with internal/external customers, and other responsibilities including not limited to ad hoc report, data analysis, projects involvement. The order management role will be reporting to GPCA CE order management.

Job Responsibilities

• Receive and process customer orders through various channels
• Verify order details, including product specifications, quantities, and delivery requirements
• Ensure orders are entered into the system accurately and promptly
• Track orders from placement to delivery, ensuring timely fulfillment.
• Monitor order status and communicate updates to customers and internal teams.
• Resolve any discrepancies or issues related to orders.
• Address customer inquiries and concerns regarding orders, including changes, cancellations, or returns.
• Provide clear and accurate information about order status, shipping times, and delivery options.
• Build and maintain positive relationships with customers.
• Coordinate with inventory and warehouse teams to ensure product availability.
• Identify and address potential stockouts or delays that may impact order fulfillment.
• Maintain accurate records of all orders, including order history, modifications, and customer communications.
• Generate reports on order volume, processing times, and customer satisfaction metrics.
• Analyze data to identify trends and areas for improvement.
• Ensure compliance with company policies, procedures, and legal requirements related to order management.
• Conduct regular audits to verify the accuracy of order processing and documentation.

Education/Experience

• Bachelor’s degree in business management, economics, finance, accounting or relevant field required
• 0-2 years’ experience required.
• Strong attention to detail and organizational skills.
• Basic knowledge in order management systems and software a plus (e.g., ERP, CRM).
• Excellent communication and interpersonal skills.
• Eagerness to learn and grow in a professional environment.

Skills

• Customer service, Problem-solving, Data analysis, Time management, Team collaboration #INDPRO

#LH-BH1