Customer Success Manager- Ad Tech Experience Required Full Time NEW

This role sits at the intersection of technical consulting, customer success, and programmatic advertising strategy, supporting premium digital publishers in optimizing their monetization performance. You will act as a trusted advisor and technical partner, ensuring that each client’s ad stack is fully optimized for revenue growth and operational efficiency. The environment is fast-paced, highly analytical, and deeply collaborative, requiring both strategic thinking and hands-on technical troubleshooting. You will work closely with cross-functional internal teams to resolve complex issues and improve platform performance at scale. This position is ideal for someone who thrives in AdTech ecosystems and enjoys translating data and technical insights into measurable business outcomes. Your work will directly impact publisher revenue and long-term customer success.

Accountabilities

• Own end-to-end relationships with publisher accounts, from onboarding through long-term growth, retention, and optimization, acting as the primary point of accountability
• Serve as the main technical advisor for enterprise-level publishers, providing guidance on ad stack configuration, monetization strategies, and programmatic best practices
• Monitor and analyze ad performance data to identify optimization opportunities and implement solutions that improve yield and revenue outcomes
• Conduct root cause analysis of technical issues impacting ad delivery, performance, or reporting accuracy, ensuring timely resolution with internal teams
• Collaborate daily with Support, Yield, Product, and Business teams to escalate complex issues and advocate for client needs
• Educate clients on new products, features, and AdTech innovations while identifying opportunities for upselling and platform expansion
• Maintain deep knowledge of each publisher’s technical setup, business goals, and performance KPIs to drive long-term success

Requirements

• 3-5 years of experience in Customer Success, Technical Account Management, or Ad Operations within the AdTech or programmatic advertising industry
• Strong hands-on experience with Google Ad Manager and Google Analytics
• Deep understanding of programmatic advertising ecosystems, including header bidding, Prebid.js, wrapper solutions, and ad serving mechanics
• Familiarity with web technologies such as HTML, CSS, and JavaScript, along with experience using browser developer tools for debugging
• Strong analytical skills with the ability to interpret complex performance dashboards and identify actionable insights
• Experience with CRM and workflow tools such as Jira, Zendesk, HubSpot, or Trello
• Advanced Excel skills, including Pivot Tables, VLOOKUPs, and data analysis functions
• Excellent communication skills with the ability to simplify complex technical concepts for both technical and non-technical audiences
• Strong problem-solving ability and comfort working in high-pressure, fast-moving environments
• Proven ability to manage multiple accounts and priorities in a dynamic, client-facing role
• Strong ownership mindset with a proactive, solution-oriented approach
• Passion for AdTech and staying current with industry trends and innovations

Benefits

• Fully remote work environment with asynchronous collaboration
• Full-time salaried position with competitive compensation
• Mentorship and ongoing professional development opportunities
• Exposure to leading digital publishers and large-scale monetization challenges
• Collaborative and supportive team culture built on expertise and ownership
• Continuous learning opportunities in a rapidly evolving AdTech landscape
• Opportunity to directly impact publisher revenue growth and product success
• Equal opportunity workplace committed to inclusion and fairness

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.