Technical Onboarding Manager Full Time

Steer Health is an AI-native healthcare engagement platform serving 109 organizations across 472 locations and 19M+ patients. Our product suite — Luna AI (autonomous voice agent), SteerNotes (ambient clinical documentation), FastTrackCare (digital front door), Revenue Cycle Intelligence, and Steer Studio (our proprietary event-driven workflow orchestration engine) — helps health systems automate the end-to-end patient journey. Headquartered in Irving, TX. We hire builders who move fast, own outcomes, and sweat the details.

The Role

Luna AI is Steer’s autonomous voice agent — answering calls, booking appointments, and navigating patient inquiries across thousands of clinic lines. We need an Onboarding Manager who can deploy Luna at warp speed: standing up new customers in days, not weeks, while pulling the right levers across Engineering, Implementation, and CS to deliver speed without compromising quality.

What You’ll Own

End-to-end Luna AI deployments: kickoff through go-live, across single clinics and 40+ location health systems. Customer-facing project management: build and run the implementation plan, hold weekly working sessions, drive decisions and remove blockers. Cross-functional orchestration: partner with Engineering (integrations, custom workflows), Implementation (config, testing), and CS (training, handoff) to compress time-to-live. Quality bar: own UAT, call QA, and Tier 1/2/3 standardization sign-off before every launch — no customer goes live with a Luna that isn’t ready. Process improvement: every deployment should teach us something. Feed learnings back into playbooks, templates, and product requests. Ruthless prioritization: when six customers are launching the same week, you decide which calls happen, which get async updates, and which can wait.

Requirements

• 3-6 years in customer onboarding, implementation management, or technical project management at a B2B SaaS company
• Track record of deploying complex software into real customer environments — ideally with integrations, configuration, and cross-team dependencies
• Project management depth: you can run a Gantt, but you also know when to throw it out. PMP or equivalent a plus, not required
• Strong technical fluency — comfortable reading API docs, discussing telephony or EHR integrations, and translating engineering tradeoffs for customers
• Healthcare experience (EHRs, provider operations, call center workflows) strongly preferred. Exceptional customer communication — you set expectations, deliver hard messages early, and make customers feel in control

Why This Role Matters Luna AI is our fastest-growing product line and a primary driver of NRR. How quickly — and how well — we onboard customers directly determines our revenue trajectory. You will own one of the most important operating metrics at Steer.

Benefits

• Competitive base salary commensurate with experience
• Full benefits package (medical, dental, vision)
• High-autonomy environment with direct access to executive leadership
• Structured operating cadence with clear goals, metrics, and career growth targets
• Work that touches 19M+ patients — the mission is real