Commercial Customer Success Manager Full Time NEW

This role sits at the intersection of customer success, technical advisory, and commercial growth within a fast-moving AI and developer-focused environment. You will own the post-sale customer journey for a portfolio of commercial accounts, ensuring successful onboarding, strong product adoption, and sustained business value. Acting as a trusted advisor, you will help customers integrate and scale an AI-powered search platform within their workflows and applications. The position requires balancing high-touch engagement with scalable success strategies to support a growing customer base. You will proactively identify risks and expansion opportunities while ensuring customers achieve fast time-to-value. This is a highly collaborative role where you will influence product direction and customer experience across a cutting-edge AI ecosystem.

Accountabilities

• Own a portfolio of commercial customers across the full lifecycle including onboarding, adoption, renewal, and expansion
• Drive rapid time-to-value by guiding customers through integration, implementation, and best-practice adoption
• Monitor customer health, usage data, and engagement signals to proactively identify risks and growth opportunities
• Manage renewal processes and identify upsell and cross-sell opportunities with strong commercial awareness
• Build scalable customer success assets such as guides, documentation, tutorials, and reference materials
• Collaborate with Sales, Product, and GTM Engineering teams to ensure a seamless customer experience
• Serve as the voice of the customer by providing actionable feedback to influence product development and roadmap priorities
• Support a mix of high-touch and programmatic engagement strategies for a high-volume customer base
• Ensure consistent communication and relationship management across technical and business stakeholders

Requirements

• 2-4 years of experience in Customer Success, Account Management, Implementation, or similar B2B SaaS roles
• Proven ability to manage a high-volume customer portfolio with strong retention and expansion outcomes
• Strong communication and relationship-building skills with both technical and non-technical stakeholders
• Ability to navigate technical discussions with developer-focused customers and engineering teams
• Experience using CRM and customer success tools such as Salesforce, HubSpot, or Gainsight
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Self-starter mindset with strong ownership and accountability for customer outcomes
• Commercial awareness with the ability to identify expansion and growth opportunities
• Preferred: familiarity with AI/LLM frameworks such as LangChain or similar technologies

Benefits

• Competitive compensation with On Target Earnings (OTE) ranging from $155,000 to $185,000
• 100% employer-covered medical, dental, and vision insurance for employees and dependents
• 401(k) plan with up to 4% company match and immediate vesting
• Paid parental leave (20 weeks for primary caregivers, 12 weeks for secondary caregivers)
• Remote work reimbursement of up to $85/month for internet and mobile expenses
• Company-paid short-term, long-term disability, and life insurance coverage
• Flexible remote work arrangements across the United States
• Opportunity to work in a fast-growing AI and developer-focused technology environment
• Career growth opportunities within a highly innovative and global organization.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.