Senior Vice President, Service Delivery- Provider Operations Full Time NEW

This is a senior executive leadership role responsible for driving large-scale provider service delivery operations within a high-growth healthcare data environment. The position carries full P&L ownership and is accountable for delivering operational excellence, financial performance, and exceptional client service across complex, multi-site teams. You will lead and scale centralized provider operations, ensuring seamless execution across onboarding, service delivery, and ongoing account management. This role requires a strong balance of strategic vision and hands-on operational leadership to optimize performance, improve efficiency, and elevate service quality. You will collaborate closely with commercial, product, finance, and transformation teams to evolve service delivery models through automation and scalable processes. The environment is fast-paced, highly collaborative, and mission-driven, focused on improving healthcare data access and patient outcomes at scale.

Accountabilities

• Lead end-to-end Provider Centralized Service Delivery Operations, ensuring consistent, high-quality execution across all service lines and geographies.
• Own full P&L responsibility, including financial performance, productivity, service delivery outcomes, and operational efficiency.
• Direct large-scale teams and multiple Vice Presidents, ensuring strong leadership alignment and organizational performance across all levels.
• Oversee onboarding of new business, workforce planning, hiring strategies, and capacity management to meet demand and service commitments.
• Develop and implement scalable operational processes to improve efficiency, automation, and service quality.
• Drive performance management through KPIs, dashboards, and scorecards, ensuring accountability across all operational teams.
• Establish and maintain strong client relationships, including regular engagement with senior and C-suite stakeholders.
• Partner with cross-functional teams (Commercial, Product, Finance, Transformation) to design and evolve service delivery models.
• Champion a culture of accountability, engagement, and continuous improvement aligned with organizational values.
• Ensure compliance with healthcare regulations, including HIPAA, and uphold strict standards of security and patient privacy.
• Represent the organization as a thought leader in industry forums, regulatory discussions, and ROI service innovation.

Requirements

• 15+ years of experience in healthcare operations, health information management (HIM), ROI services, or related healthcare service environments.
• 10+ years of executive leadership experience managing large-scale, multi-site organizations with 2,000+ employees and senior leadership teams.
• Strong understanding of provider healthcare environments, clinical workflows, and healthcare compliance regulations (including HIPAA).
• Proven track record of leading large operational organizations with full accountability for performance, service delivery, and financial outcomes.
• Deep expertise in operational strategy, transformation at scale, and process optimization frameworks (Lean, Six Sigma, or similar).
• Strong financial acumen with experience managing P&L and delivering on revenue and cost targets.
• Exceptional leadership and communication skills with the ability to influence cross-functional and executive stakeholders.
• Experience driving cultural transformation, employee engagement, and high-performance team environments.
• Bachelor’s degree required; MBA or advanced degree strongly preferred.

Benefits

• Competitive total cash compensation ranging from $240,000 to $300,000 USD annually.
• Comprehensive healthcare coverage including medical, dental, and vision plans for employees and dependents.
• Paid time off and flexible work arrangements supporting work-life balance.
• Retirement savings plan (401k) and additional financial wellness benefits.
• Employee support programs and inclusive workplace initiatives.
• Opportunity to lead at scale in a high-growth healthcare technology environment.
• Strong focus on professional growth, leadership development, and executive impact.
• Commitment to diversity, equity, and inclusion across all levels of the organization.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.