Customer Success Executive, Global Accounts Full Time

This role focuses on managing and expanding strategic relationships with global enterprise customers within the legal and professional services sector, ensuring they achieve maximum value from complex software solutions. You will act as a trusted advisor to high-value accounts, guiding customers through renewal cycles while identifying opportunities for adoption, expansion, and long-term growth. The position requires a strong blend of customer success expertise, commercial acumen, and the ability to navigate sophisticated B2B SaaS environments. You will work closely with internal sales, product, and professional services teams to ensure seamless customer experiences and successful outcomes. A key part of the role involves monitoring customer health, driving retention strategies, and proactively addressing risks across your portfolio. This is a high-impact, relationship-driven role within a global, fast-paced environment focused on long-term customer success.

Accountabilities

• Manage a portfolio of global enterprise accounts, focusing on retention, renewal, and expansion of software solutions
• Define and drive customer success plans aligned with customer business outcomes and long-term value realization
• Lead renewal and upsell motions for complex enterprise accounts, ensuring strong commercial outcomes
• Monitor customer health metrics, usage data, and engagement trends to identify risks and growth opportunities
• Act as the voice of the customer, escalating issues internally and coordinating resolution with cross-functional teams
• Partner with sales, product, and professional services teams to improve adoption, satisfaction, and value delivery
• Leverage CRM and customer success tools (e.g., Salesforce, Gainsight) to manage pipeline, forecasting, and reporting
• Deliver business reviews and presentations highlighting account performance, risks, and growth opportunities
• Track and analyze key success metrics such as adoption, usage, retention, and revenue growth
• Identify best practices across accounts and contribute to scalable customer success strategies

Requirements

• 5+ years of professional experience, including at least 3+ years in customer success or client management within B2B SaaS or similar environments
• Strong experience managing enterprise or global accounts with complex renewal and expansion cycles
• Proven ability to drive retention, adoption, and customer value in subscription-based software models
• Strong operational discipline, including forecasting, pipeline management, and CRM hygiene
• Experience with tools such as Salesforce and Gainsight is strongly preferred
• Excellent communication and presentation skills, with ability to engage senior stakeholders
• Strong problem-solving and conflict resolution skills in complex customer environments
• Ability to collaborate effectively across global, cross-functional teams
• Strong business acumen with understanding of SaaS metrics and customer lifecycle management
• Bachelor’s degree required; advanced degree is a plus

Benefits

• Competitive compensation package including base salary and performance-based incentives (USD 106,400 – 197,600 target total cash compensation range)
• Flexible work arrangements, including work-from-anywhere options for up to 8 weeks per year
• Comprehensive health, dental, vision, life, and disability insurance coverage
• Retirement savings plan with company match (401k)
• Flexible vacation policy plus company-wide mental health days
• Tuition reimbursement and continuous learning programs
• Employee stock purchase plan and incentive programs
• Mental, physical, and financial wellbeing support, including Employee Assistance Program access
• Paid volunteer days and social impact opportunities
• Strong culture focused on inclusion, flexibility, and professional growth.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.