Customer Service Representative (Remote EST) Full Time

Resonance CX Partners’ mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Healthcare Services

Why Consider This Job Opportunity

• Salary up to $25.65/hour
• Comprehensive benefits package, including affordable medical plans, a 401(k) plan with matching contributions, and an employee stock purchase plan
• Opportunities for continuous learning and career growth within a supportive and inclusive culture
• Access to no-cost wellness programs, counseling, and financial coaching
• Flexibility in work hours with potential telework agreements
• Commitment to fostering a workplace where every colleague feels valued and belongs

What To Expect (Job Responsibilities)

• Actively listen and advocate for customers, understanding their needs and providing guidance and support
• Resolve customer inquiries and issues efficiently while documenting all interactions
• Educate customers about available resources and assist them in navigating their options
• Anticipate customer needs and provide proactive solutions to enhance satisfaction
• Collaborate with team members and other departments to address service issues and improve outcomes

What Is Required (Qualifications)

• Minimum of 6 months of customer service experience
• Basic computer skills
• Must reside in the Eastern Standard Time Zone
• High School Diploma, GED, or equivalent experience
• High-speed internet access with adherence to workplace model and potential telework agreements

How To Stand Out (Preferred Qualifications)

• 1+ years of customer service experience in a contact center environment, including calls, chats, or email correspondence
• 1+ years of experience in claims, provider, dental, medical, or other related healthcare fields
• Experience with Microsoft Office applications

#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided

“We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.”

#ResonanceCXPartners