Visitor Experience Floor Associate Full Time

Visitor Experience Floor Associate- Part-time

The Brooklyn Museum is a world-renowned cultural institution dedicated to preserving and showcasing art, history, and heritage. Our mission is to bring people together through art and experiences that inspire celebration, compassion, courage, and the will to act. Our vision is to serve as an institution where art is a powerful force for personal transformation and social change. Celebrating our differences and learning about our diverse communities through our collections, exhibitions, and programming is the core of who we are and what we do.

We are committed to creating and cultivating a community of talented, passionate people who are inspired to make the Museum an important hub of community activity and a great global destination. Our staff have the opportunity to grow their professional skills and work collaboratively with colleagues they admire and respect. Read more about our story here .

About The Role

As a Visitor Experience Floor Associate at the Brooklyn Museum, you’ll play a vital role in welcoming guests and ensuring a smooth, inclusive, and engaging experience for all who enter our doors. From managing entry to exhibitions and processing admission to staffing Coat Check and providing wayfinding assistance, you’ll be on the front lines of our commitment to hospitality, access, and education.

The ideal candidate is friendly, dependable, adaptable, and thrives in a fast-paced, team-oriented environment. You’ll be part of a collaborative department dedicated to ensuring every visitor feels seen, supported, and inspired.

Responsibilities

• Greet all visitors with warmth and professionalism while clearly communicating exhibition guidelines, ticketing policies, daily events, and wayfinding information
• Sell Museum admission, event tickets, and Memberships using the point-of-sale system, processing both cash and credit card transactions
• Manage visitor check-in and timed entry into exhibitions and program spaces
• Monitor and manage lines for ticketed exhibitions and events, ensuring efficient entry and a positive experience for guests
• Staff Coat Check by carefully storing, retrieving, and organizing visitor belongings
• Maintain up-to-date knowledge of Museum exhibitions, programming, Membership benefits, events, and operational updates
• Provide directions and general assistance to help visitors navigate the building comfortably
• Scan tickets and assist with visitor services during special events, including those held outside regular Museum hours (shifts assigned on a rotating basis)
• Participate in daily Morning Meetings at the start of each shift and training sessions
• Review daily shift notes and attend staff meetings to stay informed and aligned
• Maintain the cleanliness and safety of front desk areas, coat check, equipment, and personal workspace.
• Perform other duties reasonably related to the responsibilities described above

Qualifications

• Strong customer service skills in a fast-paced, public-facing environment
• Positive approach and ability to work well on a team
• Experience handling cash and operating a POS system
• Ability to learn and communicate detailed ticketing policies effectively
• Commitment to creating an inclusive and welcoming environment for all visitors
• Physical ability to stand for long periods and lift up to 20 lbs
• Ability to communicate Museum policies in a friendly but firm manner to ensure safety and respect for all guests
• Fluency in a language other than English a plus
• Interest in the arts or museum field
• Familiarity with Brooklyn Museum exhibitions and programming
• High school diploma or equivalent

Department: Visitor Experience

Reports to: Director of Visitor Services Position type: Part-time

Union status: Union—UAW Local 2110

Hourly Rate: $24.00/hour

FLSA status: Non-Exempt

Schedule: 3 days a week for total of 21 hours per week is the minimum. Saturday and Sunday shifts are mandatory and third day to be discussed/determine. Additional hours may be assigned/requested based on special events at the Museum. The First Saturday events and quarterly training session are mandatory shifts.

Benefit Offerings

The Museum provides competitive compensation along with generous benefits and perks for all eligible employees. Individual benefit offerings may vary based on position type and union status.

• Medical, dental, vision and life insurance
• 401(k) Savings Plan and Pension Plan
• Generous paid time off, including annual vacation leave, sick leave, and 13 Museum holidays
• Short-term and long-term disability coverage
• Flexible Spending Accounts (FSAs) & Health Savings Accounts (HSAs) for eligible pre-tax health care, dependent care, and commuter expenses
• Employee Assistant Program
• Free admission to various NYC museums and cultural institutions
• Early access to Museum exhibitions
• Invitations to staff-only programs, tours, and on-site engagement events
• Opportunities to participate in community initiatives and Museum programs
• 40% discount for staff in Museum shops
• 20% discount at Museum café
• All positions are based in Brooklyn, New York, with some eligible for a hybrid work schedule (three days on-site / two days remote)

Apply Today

We recognize that it’s unlikely that any candidate will meet 100% of the desired qualifications for a role. If much of this job description resonates with you, we strongly encourage you to apply today. We’re committed to welcoming candidates with a wide range of experiences and perspectives – especially those who see themselves contributing to our mission to bring people together through art and experiences that inspire celebration, compassion, courage, and the will to act.

If you have questions about our online application system, please contact us at job.applicationquestions@brooklynmuseum.org