Log In
Sign Up
OVERALL PURPOSE OF THE ROLE{{{{:}}}}The Counter Manager is responsible for the effective and efficient operations of the Charlotte Tilbury brand. Always demonstrating the 5 P’s Professional, Proactive, Passionate, Prescriptive and Potential. An ambassador for the Charlotte Tilbury brand, the Counter Manager will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. The Counter Manager is also responsible for anticipating needs while executing with excellence the sales, events, merchandising, operations, training and employee development, among other tasks in this positi
on.MAIN DUTIES AND RESPONSIBILITIES{{{
- {:}}}
- }SalesDrive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction
- (IPT)Lead by example on personal KPI
- goalsCommunicate and manage agreed goals with the
- staffResponsible for being specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guid
- elinesCustomer S
- erviceManage customer queries, through the use of sound judgement and achieving positive ou
- tcomesBuild partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and ar
- tistryTake every opportunity to extend exceptional customer service beyond the in-store expe
- rienceTeam mana
- gementProactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, inclusive of a bench for freelance and permanent
- staffDetermine individual and team sales targets to meet and excee
- d planAnalyze business performance and proactively plan strategy within day to day business and
- eventsConsistently promote the Tilbury Touch to the team and cus
- tomersLead by example always to promote the Tilbury Touch and exceptional customer s
- erviceCreate and maintain an atmosphere of open and positive communication, professionalism and creativity always through team meetings and a collaborative management
- styleRecognize and celebrate great perfo
- rmanceOper
- ationsEnsure that the counter is ‘customer ready’ from open to close of bu
- sinessMaintain the required inventory levels and accurate stock
- filesControl store expenses (i.e. counter consumables) within budget guid
- elinesImplement visual merchandising, new launch displays and collateral placement as directed by the marketin
- g teamMaintain technology on c
- ounterRaise operational issues for resolution in a timely
- mannerStore and Retail Partner Relatio
- nshipsEstablish and develop a cooperative and mutually respectful relationship with the store retail operation
- s teamProactively suggest win-win opportunities to drive sales within
- storeSchedule team to optimize coverage according to custome
- r flowMaintain excellent counter hygiene sta
- ndardsMaintain the store standards and policies at all
times
